Shipping policy

Made to order
Everything at Dennis Fetter’s Leatherwork is handmade to order in Blairsville, Pennsylvania, USA. Please allow 7-10 days to build your item before it ships. Custom requests may take longer, and we’ll tell you if that’s the case. You’ll get a shipping confirmation email with tracking as soon as your order goes out.

Where we ship
We ship to the US and worldwide.

Shipping rates and carriers
Rates are calculated at checkout based on your location and the size and weight of your order. We ship with UPS within the US and DHL Express for international orders. Delivery times depend on the carrier and your location, and the time in transit doesn’t include the build time above.

International orders
International orders are shipped DAP (Delivered at Place). Customs duties, import taxes (such as VAT), and any carrier or customs handling fees are set by your country and are the buyer’s responsibility. They are not included in your order total or the shipping charge, and they’re usually collected by the carrier or customs when the package arrives. We can’t predict the exact amount, so please check with your local customs office before ordering.

If a package is refused or unclaimed, it may be returned to us or abandoned. In that case no refund will be issued for the item, and the buyer is responsible for any return shipping and fees.

Customs forms
We declare the true value and contents of every package on the customs form. We can’t mark orders as gifts or declare a lower value.

Address accuracy
Please check your shipping address and phone number before you order. For international orders, a phone number or email helps customs and carriers reach you. We’re not responsible for packages sent to an incorrect address that you provided. If a package is returned to us because of an address problem, we’ll contact you, and you will be responsible for re-shipping costs.

Tracking, lost, and damaged packages
All orders ship with tracking. If your tracking shows no movement for 14 days, or your package arrives damaged, contact us within 14 days of the delivery date (or expected delivery date) and send photos if it’s damaged. We’ll work with you and the carrier to resolve it.

Questions
Contact us at fetterdj@gmail.com or through our contact page and we’ll help.